eBay After Sales - as Important as the Listing Itself

Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit ebay information central to use the FREE resources to develop your online business.

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table border=0 width= valign=top cellpadding=2 cellspacing=7trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serifa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.ibnlive.com/news/rbi-reinvents-game-more-cash-poured-in-to-beat-crunch/75902-7.htmlcid=1252420714ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNGU0fnFC6faLBEqYpSXeP_00ZNMuQimg src=http://news.google.com/news?imgefp=fyUKFoKTv3AJimgurl=static.ibnlive.com/pix/sitepix/10_2008/liquidity_crunch_248.jpg width=80 height=57 alt= border=1brfont size=-2IBNLive.com/font/a/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.business-standard.com/common/news_article.php%3Ftab%3Dr%26autono%3D337480%26subLeft%3D1%26leftnm%3D2cid=1252420714ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNFdE5KaEsA3AVADxHcNHgSP6vNd0gRBI keeps tap flowing for MFs, revives gilt bauctions/b/abrfont size=-1font color=#6f6f6fBusiness Standard,nbsp;Indianbsp;-/font nobr15 hours ago/nobr/fontbrfont size=-1The bauctions/b were originally scheduled for last Friday, but were cancelled due to tight market conditions. On Friday, the call rate had touched 23 per cent b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.thehindubusinessline.com/2008/10/16/stories/2008101652190600.htmcid=1252420714ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNFEzbffs7gDmyunWFdUNSKf13ZJ2A‘CRR cuts unlikely to help improve liquidity’/a font size=-1 color=#6f6f6fnobrHindu Business Line/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://economictimes.indiatimes.com/Markets/Forex/Rupee_moves_in_sync_with_stocks/articleshow/3596650.cmscid=1252420714ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNGaFk4cGehDLB0N2TCGvrQZypdeqQRupee moves in sync with stocks/a font size=-1 color=#6f6f6fnobrEconomic Times/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.thehindubusinessline.com/blnus/01151906.htmcid=1252420714ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNFXWZP20EypyB4gfzNz4QMbuhRDgwRBI to sell Rs 10000 crore bonds/a font size=-1 color=#6f6f6fnobrHindu Business Line/nobr/font/fontbrfont size=-1 class=pa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.thehindubusinessline.com/2008/10/13/stories/2008101350571400.htmcid=1252420714ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNHlBZPyjPyX5FP4zTp8BuLuZbitXgnobrHindu Business Line/nobr/anbsp;- a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.business-standard.com/common/click_track.php%3Fact%3Dread%26var%3D337164cid=1252420714ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNGNkV-FVYectcHdsN5JOES0LR8GwQnobrBusiness Standard/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1252420714hl=ennobrall 400 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serifa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://afp.google.com/article/ALeqM5hMqGPG7O1qLx-hpfwnB52RpxaFFgcid=1258159087ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNFvQXwLCt6fqaxZMTUHJdq_Ti9Zggimg src=http://news.google.com/news?imgefp=LVkvWaJZhw0Jimgurl=afp.google.com/media/ALeqM5g95f2iSxzJ1EOf-zINieL4INM3pQ width=80 height=54 alt= border=1brfont size=-2AFP/font/a/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://afp.google.com/article/ALeqM5hMqGPG7O1qLx-hpfwnB52RpxaFFgcid=1258159087ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNFvQXwLCt6fqaxZMTUHJdq_Ti9ZggSouthern Africa to bauction/b more than 100 tonnes of ivory/abrfont size=-1font color=#6f6f6fAFPnbsp;-/font nobr11 hours ago/nobr/fontbrfont size=-1JOHANNESBURG (AFP) — More than 100 tonnes of ivory will go on bauction/b in four southern African countries in two weeks, in the first sale of stockpiled b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.thetimes.co.za/News/Article.aspx%3Fid%3D863853cid=1258159087ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNGGWLJV2AHUxgysAzP52HTGkuUn1wSA selling stockpiled ivory/a font size=-1 color=#6f6f6fnobrThe Times/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/international-ivory-sale-held-first/story.aspx%3Fguid%3D%257BB964F762-6160-4D9E-A8D8-CF6265876BBF%257D%26dist%3Dhpprcid=1258159087ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNEfvmmob_m6DU4l0BS1zhakP8pNkgInternational Ivory Sale to Be Held For First Time in Decade/a font size=-1 color=#6f6f6fnobrMarketWatch/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1258159087hl=ennobrall 15 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://news.bostonherald.com/track/star_tracks/view.bg%3Farticleid%3D1125660%26srvc%3Dhome%26position%3Dalsocid=0ei=C-r2SO_eKqbU6gPnzfGUCQusg=AFQjCNHECCPGOXlrXLSq4xX111nUBoxhrgAndy Roddick bauctions/b off nude lessons for charity/abrfont size=-1font color=#6f6f6fBoston Herald,nbsp;United Statesnbsp;-/font nobr14 hours ago/nobr/fontbrfont size=-1Roddick bauctioned/b off an hour-long session of private tennis lessons, but it wasn’t until he took off his shirt that the bidding soared to around $11000. b.../b/font/div/font/td/tr/table
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