Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)

So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:

1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.

2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.

3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.

4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.

5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.

Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.

Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com

In The News:


Public Sector Customer Service Competition Launched
Government of Jamaica, Jamaica Information Service, Jamaica - 12 hours ago
The 2008/09 Public Sector Customer Service Competition was officially launched today (July 3), at a ceremony held at Jamaica House. ...
Minister Urges Civil Servants to Adopt a Government of Jamaica, Jamaica Information Service
all 2 news articles

Bilingual Customer Service Reps, Collection Reps
Kingsport Times News, TN - 6 hours ago
BILINGUAL CUSTOMER SERVICE REPRESENTATIVES COLLECTION REPRESENTATIVES We offer additional pay for bilingual English/Spanish employees! ...

Customer service is not dead after all
ENC Today, NC - 7 hours ago
Speaking of customer service, it doesn't get better than that at the China King restaurant that sits across the street from Vernon Park Mall. ...

Contact Customer Service by e-mail
Grit Magazine - 16 hours ago
If you have an account with us, please use the e-mail address associated with your account. By E-mail You may return new, unopened items sold by Grit ...

A case of the wrong label and some poor service
7DAYS, United Arab Emirates - 5 hours ago
On Saturday morning in a popular clothes store, I was rather shocked at the lack of customer service. I picked up a nice cardigan on sale, with the price ...

Battling Fuel Costs With Creative Customer Service Tweaks
CRM Buyer - Jul 5, 2008
By John Gillie Horizon Air is experimenting with cutting some customer services at small airports where there are few flights. Agents at the ticket counter ...

Sr Claims Processor / Customer Service Rep (Health Claims - TPA ...
Seattle Times, United States - Jul 3, 2008
You will have dual responsibility for processing claims and providing customer service on assigned account(s). Qualified candidates must have a minimum of 3 ...

AME Info

Jumbo Electronics wins Dubai Service Excellence Scheme Award
AME Info, United Arab Emirates - 7 hours ago
We have always prided ourselves on our strong customer service culture, a core strength that has helped the company take the leadership position in ...

Nortel Simplifies Cross-Country Customer Service for MDA National
CNNMoney.com - Jul 3, 2008
"As a relatively small company with 85 staff spread across multiple offices, we always struggled with directing incoming customer calls to the right staff ...

Los Angeles Times

Skycaps too feel the effects of airline crunch
Los Angeles Times, CA - Jul 5, 2008
"It's all about customer service, treating people with a smile and respect," said Byron Hansbrough, 37, of Los Angeles, who has been a skycap at LAX for 17 ...
customer service - Google News


Wind Chimes and more...

Windchimes for great gifts!

Restaurant Scheduling for Success

- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our... Read More

Clients?Do You Really Need Them?

Running a successful business takes a lot of energy and... Read More

The Dissatisfied Customer

We, as small business people, naturally dislike complaints from our... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business,... Read More

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they... Read More

Putting The Service Back In Customer Service

The future of customer service is here. Technology has made... Read More

In the Villa of the Sick Cat -- A Lesson in Customer Care

If you're a pet owner, you know the stress of... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More

Why Cant Microsoft Make Soft Packaging?

Why is it that Microsoft wants you to buy its... Read More

How to Transform Your Voicemail into an Effective Medium of Communication

"Hi this is Randy. Leave me a message after the... Read More

How Not to Get Stiffed, Improving Your Collection Procedures

Some businesses have slow paying customers or past due balances... Read More

Restaurant Owners ? How Important are People Skills?

You are serving great food. Your establishment is new, spotless... Read More

How To Kick Your Customer Service Up A Notch!

Welcome to the inaugural issue of Human Tech Tips --... Read More

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms

Corporations in every sector are spending more than ever before... Read More

Should I Have My Company Mystery Shopped?

I wish I had a nickel for every time someone... Read More

Everyone talks in code!

How often have you left a meeting with a customer... Read More

Customer No Service - How to Lose a Loyal Customer!

So today was the day where I almost stopped going... Read More

Automating Your Customer Support

My regular readers will know that one of the things... Read More

Doesnt Anybody Work Here? Nametags Impact Employee Communication

Walmart was the first business to require all its employees... Read More

The death of customer servie

The other day a reporter call to interview me on... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

We Sell For Less and Our Stores Are a Mess!

What kind of image do you present when marketing your... Read More