|
|
|
|
|
|
|
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..
At any given moment you, your clients, and employees are dealing with one or the other of these challenges in life. No one has escaped from this life untouched by problems, both big and small. No matter how people may appear on the outside, they battle with some problem that is unmanageable on the inside. The clearer this is to us the easier it is to be extrodinarily kind to others.
But if we are also suffering how is it possible to do this? It is not easy, it is a learned skill. It needs to be taught to all your employees. It must be practiced and practiced until it becomes habit. This habit needs to be policy and employees need to be encouraged daily until the habit is developed.
Customer Relationships are built on this knowledge. Why people act a certain way is always based on their level of life challenges at a given moment. This includes both employees and customers.
We cannot solve all their problems nor should we, but the fact that a person might be struggling in their personal or professional life needs to in the back of our mind whenever we deal with people.
There is nothing as memorable as a person's kindness when we are in a difficult situation.
Help your clients to solve their immediate problems (pertaining to your business!)and they will be satisfied. Give them reason to smile and they will be impressed. Do it every time they contact you and they will never leave you. Client loyalty is a reflection of the level of care they preceive they are getting from a business. This does not mean we sacrifice our profits and productivity. It means that we increase our profits and productivity. Happy employees work better and exhibit higher levels of company loyalty when dealing with customers and happy customers will return and tell their friends.
No matter what you sell or manufacture; from fertilizer to real estate, from preschools to restaurants, you are first in the business of providing solutions for people. These solutions need to include how the person feels when they walk out the door, and you must always keep that in mind.
Meredith Gossland owner of Lasting Impressions 2 gift baskets & greeting cards, customer service tips.
http://www.lastingimpressions2.com or Info@lastingimpressions2.com
Wind Chimes and more... Which is more important the technology or the customer?The one... Read More I returned a rental car at an airport yesterday. As... Read More From Ebay to the smallest home-operated start-up, e-businesses of all... Read More When you own a business, you may find yourself in... Read More The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More What is one of the greatest ways to add value... Read More CRM was supposed to bring companies closer to their clients.... Read More The call center represents your first line of communication with... Read More Every business owner should have a picture of his or... Read More In order to maintain a successful business, the business must... Read More It's The Little Things That Make or Break a Small... Read More Customer Service is a critical factor for keeping your clients... Read More Go into many businesses today and try and get service,... Read More Wherever you turn these days you'll find articles covering every... Read More Good customer service just isn't enough anymore in the marketplace... Read More Note to Kmart: It wasn't about the weatherIn the 1970s... Read More If you've called for customer service recently you're familiar with... Read More If you're a regular reader of my column you know... Read More If you think customer relationship management is just a piece... Read More Who was it that said - "The customer is always... Read More When you make a mistake with a customer, should you... Read More When people ask, "What is CRM?" the literal answer is,... Read More Would you like to have customers that stay with you... Read More Many years ago, I was a first year apprentice assigned... Read More The purpose of business is to create and retain a... Read More
Windchimes
for great gifts!
Are You Putting Technology Before Your Customers?
And The Difference is... Attitude
E-Business?s Best Friend: eCRM
Say It With Humor
Make Your Customer Your Friend
Be A Resource
CRM = Customers (dont) Really Matter
Call Center Software - Your Tool of Choice in Customer Relations
Customer Service: Why Bears Make Bad Customers
CRM For Beginners ? Customer Relationship Management Basics
You MUST Sweat the Small Stuff
Make An Action Plan To Improve Customer Service
Customer Service and Marketing that Works
Breaking the Ice and Winning Over the Client!
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Invalid Excuses for Poor Business Results - The Weather
Customer Service: Stop Sabotaging Your Customer Relationships
Whats The Customer Service Buzz About Your Business?
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
How to Keep Customers
Turning Customer Mistakes Into Raving Fans
How CRM Software Works -- Creating Customer Satisfaction with a Click
Stay - Say - Pay
Moments That Matter
4 Myths about Customer Value
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
Listening: The Foundation of Communication
Listening is the #1 communication skill for leadership, selling, customer... Read More
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case,... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
What Do They Want Anyway?
You want customers. I want customers. We all want customers.... Read More
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Customer Service |