How To Build a Profitable Business

It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.

Keep in contact with your clients and vendors by sending articles you have written or that would be of interest to them. Add a little "How are you?" note to these people and keep the lines of communication open. Include current information about any new value-added products or services, such as a newsletter, or tele-class you will be presenting.

Marketing doesn't have to be expensive. You just have to do it.

Communication and relationship are the keys to marketing. Attending numerous networking meetings may be worthwhile to some, but that strategy doesn't work for everyone because, as someone once told me, the people who love you will always refer business to you.

The people who are your advocates or supporters are the ones who require nurturing. Send them an e-mail, e-zine, note, or article at least once a month.

Gather your internal and external management teams in an informal meeting such as breakfast or lunch. Advise them of your upcoming plans, get feedback and give acknowledgement for all their support and advice.

Check in with former clients to see how they are doing. Don't be afraid to dispense free information to these people. Generosity is its own reward. If you keep a timer on your desk, you can be sure of keeping the conversation brief as well as focused. Then, send them more information.Follow up in about two weeks to see how the seeds of your generosity have blossomed.

Information is available to everyone, through the internet, magazines and newspapers. Only you can provide customized data to your clients that will be appreciated as well as remembered.

Review your brochures, marketing letters, and newsletters in a new light. Does this information speak to your "Ideal Client"? Do you know who your "Ideal Client" is? Reinvent these documents as needed after you have thoroughly defined this client. Give these documents to your management team and get their feedback.

Does your collateral material speak to what you do? Is the information clear or does it require interpretation? Spend time on this now and review it every ninety days.

If the cost of a new brochure is prohibitive, or if you think your business will be adding more products or services in the near future, create an Information Letter.With this type of document, you can update your advocate group as well as former and potential clients. Again, it's not costly and serves a specific purpose.

This letter can include updates on your particular industry or market. You also can advise them of your continuing education and how it will benefit them.

About those referral sources, they deserve a little extra attention. Remember, they thought of you first! Consider seasonal flowers, plants, a book or a special card.

You want them to keep remembering you! Nurture all these relationships and your business will grow and glow.

About The Author

Joanne Victoria works with independent professionals who want to simplify their lives and professional practice and small business owners who want to streamline their operations in order to achieve more.

Sign up now for Joanne's FREE monthly e-zine: Lighting Your Path!-Find Your Inner Truth at: mailto:JoanneVictoria-subscribe@topica.com

Joanne Victoria ? Coach, Speaker, Author

Tel:415-491-1344 mailto:joanne@joannevictoria.com

http://www.JoanneVictoria.com/programs.htm

In The News:

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/city-charlotte-integrates-mobile-workforce/story.aspx%3Fguid%3D%257B3966DA1D-38C8-45EF-9CF3-1100EC915ED6%257D%26dist%3Dhpprcid=1257269683ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNHCDggKfHbrhzC4tXKRikNe8JmlQgCity of Charlotte Integrates Mobile Workforce Management With CIS b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr10 hours ago/nobr/fontbrfont size=-1Combining mobile workforce management with the utility#39;s CIS has already yielded improved levels of bcustomer service/b while also significantly reducing the b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/bt-global-services-honoured-2008/story.aspx%3Fguid%3D%257BA93E42B3-D123-48E4-A8D7-0828CCD971BC%257D%26dist%3Dhpprcid=1257184156ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNFSnWoin7UnkRqy1VnBiiygw1f1GABT Global bServices/b Honoured With 2008 Frost amp; Sullivan Global b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr15 hours ago/nobr/fontbrfont size=-1This Frost amp; Sullivan Global Excellence bCustomer Service/b Award is bestowed upon the company which has demonstrated global excellence in a given business b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://onlineathens.com/stories/101308/uga_343342668.shtmlcid=1257184156ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNHtPVifPWtk9qLE0DAvr8roe3neSAParking bservices/b wins bservice/b award/a font size=-1 color=#6f6f6fnobrOnline Athens/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.chattanoogan.com/articles/article_137003.aspcid=1257184156ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNEduBGGEOTeyWTHFiyvEbQ5kRhPHQSeal Of Satisfaction Award Recipients Saluted/a font size=-1 color=#6f6f6fnobrThe Chattanoogan/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1257184156hl=ennobrall 10 news articles/nobr/a/font/div/font/td/tr/table
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table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.cio-today.com/story.xhtml%3Fstory_id%3D031003JOUDQ2cid=1257297346ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNFz5v_UXmdEzs-Y2atT21WJzx3OpgSmall Business Good bCustomer Service/b May Depend on the bCustomer/b/abrfont size=-1font color=#6f6f6fCIO Today,nbsp;CAnbsp;-/font nobr8 hours ago/nobr/fontbrfont size=-1Filling an order like that would have quot;messed up bcustomer service/b for the rest of the week,quot; Butler says. quot;We could have lost 50 customers. b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.broadbandreports.com/comment/555/71081cid=0ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNFK8ovJVjgctvDeUiCoVH2mEaa33Aquot;bCustomer service/b is primarily a marketing groupquot;/abrfont size=-1font color=#6f6f6fBroadbandReports.com,nbsp;NYnbsp;-/font nobr1 hour ago/nobr/fontbrfont size=-1I have a primary bservice/b with Comcast but use ATamp;T for backup and alternate bservice/b. I just tried to work with bcustomer/b support to reduce my overal costs. b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.24dash.com/news/Communities/2008-10-13-Waterworld-celebrates-prestigious-award-for-customer-servicecid=0ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNHx0Kv5zeLfxZ_OkDJZ1ru8bDXXpwWaterworld celebrates prestigious award for bcustomer service/b/abrfont size=-1font color=#6f6f6f24dash,nbsp;UKnbsp;-/font nobr1 hour ago/nobr/fontbrfont size=-1As a commercial outfit we recognise the success of any business is dependant not only on providing a great product, but an even greater bcustomer service/b. b.../b/font/div/font/td/tr/table
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table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/zep-inc-launches-zepr-professional/story.aspx%3Fguid%3D%257BD3AB70A9-9F4A-469D-A9C8-4B8F7054E73E%257D%26dist%3Dhpprcid=1257328188ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNFEd3XO3a0HakVd5EAMLiSal70FtAZep Inc. Launches #39;#39;Zep(R) Professional#39;#39; Product Line and b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr6 hours ago/nobr/fontbrfont size=-1These new products will be marketed with the support of dedicated field training, logistics, bcustomer service/b, marketing, toll-free technical support and b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://carolinanewswire.com/news/News.cgi%3Fdatabase%3D001news.db%26command%3Dviewone%26id%3D2648%26op%3Dtcid=1257334161ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNFwRHxe3efK_9F9U_dSmgkfkP9wTQAtlantic Tire amp; bService/b Named Best Independent Tire Dealer in the b.../b/abrfont size=-1font color=#6f6f6fCarolina Newswire (press release),nbsp;NCnbsp;-/font nobr6 hours ago/nobr/fontbrfont size=-1Our pledge to them is that we will continue to make bcustomer service/b and community involvement the cornerstones of our business. b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.tradingmarkets.com/.site/news/Stock%2520News/1936770/cid=1254444536ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNEWCdzyXuB5ykDbuouVIBLC2P4tXwBRIEF: Comcast launches bcustomer service/b improvements in Greeley/abrfont size=-1font color=#6f6f6fTrading Markets (press release),nbsp;CAnbsp;-/font nobrOct 11, 2008/nobr/fontbrfont size=-1Comcast recently launched several bcustomer service/b enhancements in the Colorado that will improve the way the company serves Greeley, according to a Comcast b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.tradingmarkets.com/.site/news/Stock%2520News/1926543/cid=1254444536ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNFFTTOmA1oNW3jGPj6Ct5qpkuKtIQHard times, but furniture makers not sitting tight/a font size=-1 color=#6f6f6fnobrTrading Markets (press release)/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.tradingmarkets.com/.site/news/Stock%2520News/1935565/cid=1254444536ei=OtnzSM-AHaiY6AO9tOiTDQusg=AFQjCNGsWtEjshywDnhHbEVLTk3thKljDgAs utility rates increase in Duluth, Minn., so do number of shut-offs/a font size=-1 color=#6f6f6fnobrTrading Markets (press release)/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1254444536hl=ennobrall 179 news articles/nobr/a/font/div/font/td/tr/table
customer service - Google News

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