Managing Your Business When One Client Takes Alot of Your Time

How often has your schedule been thrown out of whack because of a client's needs?

I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact opposite.

I had a demanding onsite project. I had to drive halfway across town and give up my weekend to help my client meet their deadline. Yeah, I know. It's time to get me some cheese to go with my whine.

You could think of this as "drowning in success". It's an interesting image. You're surrounded by good fortune ? your clients need you, you're doing rewarding work, and, of course, you're getting paid. But, at the same time, you feel like you're drowning. You're so focused on how you're going to get through this stretch that it's easy to lose sight of your larger business goals.

When this happens, I have to put my situation in perspective. The following are 4 steps that help me to see the bigger picture.

1. Discuss your upcoming schedule with your business partner(s) and/or family members. You may have to reallocate some business or household responsibilities. Your business partner can continue to focus on marketing, searching for clients, and getting the word out. Your family can chip in by covering some of your chores. Brett and I are great about continuing to keep the business and household afloat when one of us gets too busy.

2. Be thankful for your current "problem". Acknowledge how busy you are right now. Then, think about what it's like when you're struggling to find clients. I know which "problem" I prefer.

3. Give yourself permission to relax. Sometimes when you're spending that much time on one client, you feel guilty about the other things you haven't had time to do. But, instead, set aside time to do something mindless. My guilty pleasure is my free money online poker game.

4. Leverage your current project.

  • Write a press release about the client you're working with. For added punch, include a quote from your client. It's a win-win.
  • Write a case study based on the work you did. You could include this with your marketing materials. Or, you could turn it into an article and submit to an industry magazine.

See you in the pool!

Leila Johnson co-owns Data-Scribe(tm) along with her husband Brett Johnson. The New Mexico-based firm empowers Micro-Businesses through technology, the written word & training. To get more tips like this, visit their Micro-Business E-Library or sign up for their Micro-Business Gazette at http://www.datascribe.biz.

In The News:


BusinessWeek

Customer Service Via Twitter
BusinessWeek - 1 hour ago
The free microblogging service allows users to send brief text updates to groups of people who have signed up to "follow" your messages. ...

STORM UPDATE: Cleco to open customer service offices today in ...
Alexandria Town Talk, LA - 21 hours ago
Cleco will open its customer service offices in Pineville and Bunkie from 10 am to 5 pm today to keep customers informed of power restoration efforts in ...
STORM UPDATE: Cleco opens its customer service offices in Bunkie ... Alexandria Town Talk
Outposts available to help deal with Gustav problems Alexandria Town Talk
all 5 news articles

Small Business Advocate: Excellent customer service is golden
Memphis Commercial Appeal, TN - 8 minutes ago
By Jim Blasingame Before 1975, consumers enjoyed what I call The Golden Age of Customer Service. Sadly, based on recent research, we now appear to be in the ...

T-Mobile USA Launches Service in the Carolinas and Puerto Rico and ...
WELT ONLINE, Germany - 57 minutes ago
Our customer service is top-ranked. We’ve invested millions to build out local networks. And we have a proven track record of bringing dynamic new offerings ...

Cayman Net News

CITA Offers Customer Service Workshop
Cayman Net News, Cayman Islands - 50 minutes ago
Together with the Caribbean Hotel & Tourism Association (CHTA), CITA is again hosting the 25-26 September Customer Service Training Workshop, at the Westin ...

Rackspace Hosting Expands to Asia
MarketWatch - 1 hour ago
This expansion into Asia marks the Company's continued investment in superior customer service and exhibits its confidence in the business opportunity that ...

보도자료 수신 언론인 회원 현재 5555명
뉴스와이어, South Korea - 49 minutes ago
The new full 3S centre is part of Porsche’s commitment to its customers and to provide to excellent customer service and satisfaction.

AsiaOne

One-stop service station in Fusionopolis
AsiaOne, Singapore - 3 hours ago
An MDA spokesman says: 'With this move, we strive to ensure efficiencies in MDA's work processes whereby we will maintain our Customer Service standards to ...

NewsOK.com

Microsoft to deploy customer-service representatives at US stores
Xinhua, China - Sep 5, 2008
These Gurus would not be paid on commission, and instead would be measured by customer satisfaction and their "ability to translate the technology to a ...
Microsoft deploying in-store customer-service reps The Associated Press
Microsoft deploying in-store customer-service reps KNDO/KNDU
Microsoft To Deploy In-Store Service Reps Twice
all 160 news articles

Self-serve checkouts a new moral dilemma
NEWS.com.au, Australia - 5 hours ago
The displaced employees serve in customer service roles to drive sales from within the store and not just from behind the cash register. ...
customer service - Google News

Mastering Challenging Service Situations

During the course of everyday business, many of you encounter... Read More

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong

The Reason Why Direct Internet Marketers Have To Work So... Read More

Putting The Service Back In Customer Service

The future of customer service is here. Technology has made... Read More

Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally... Read More

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our... Read More

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service

With all of the recent data theft in the financial... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support

Despite rumors to the contrary, the Web is not dead.... Read More

How To Build Stellar Client Relationships

Your opportunity to build a stellar client relationship starts with... Read More

Clients - What They Want from You

A growing number of individuals are finding themselves called to... Read More

Client Appreciation - It Means Everything!

Want to know the secret for keeping your clients forever?... Read More

Boomerang Customers- What You Might NOT Think Brings Them Back!

With all of the calendars and PDA's and lists I... Read More

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed... Read More

Stay - Say - Pay

Would you like to have customers that stay with you... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really... Read More

What Every Employee Should Know About Putting Positive Phrases Into Customer Service

If you were a customer on the telephone with a... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

5 Ways Customer Service Managers are Implementing to Increase Customer Focus

According to a Forum Corporation survey of commercial customers lost... Read More

Dont Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that... Read More

Dealing with People - Words to Avoid

You probably realise how the wrong tone of voice and... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

Ten Ways to Help You Improve Your Customer Service

1. Stay in contact with customers on a regular basis.... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More