|
|
|
|
|
|
|
|
|
|
|
While many restaurant workers worry and sweat in anticipation of an imminent job-related performance review, employees at Applebee's in Westland have adopted an entirely different attitude toward the employment evaluation process. This is due in no small part to the fact that the general manager, Lisa Blanco, rewards superior employee performance the old fashion way.
"We have the lowest turnover rate in the company," said Blanco, beaming. "I'm proud of the fact that when I get an employee, I know how to keep that employee happy and productive."
Blanco started this unusual practice with her subordinates about five years ago, shortly after being promoted to management and immediately after her first husband died. This particular motivational technique is, however, deeply ingrained in her nature, and has served her well in many other areas, and at many other times in her life.
"When I was a waitress with this, and other, companies," said Blanco, "I loved my job, and I was continually looking for ways to increase my tips while making the customer happy. Hell, I remember understanding this philosophy way back in high school. I learned there had to be balance, it had to be a win/win situation for everybody...I've always had high values and integrity. I learned that to get what I want it only made sense that I needed to give the customer what he wants, and I knew I already gave above-average service. Now I needed to give above-average head."
Blanco's track record is excellent. Her store outperforms virtually every other Applebee's in Michigan -- and is consistently in the top-five out of all the Applebee's in the country -- in sales, service, customer satisfaction, product quality, penmanship and, for obvious reasons, employee satisfaction. In addition, her restaurant has maintained almost the exact same staff for the last three years, well beyond any previous company records.
"Yeah, it took me a couple of years to get to know my staff," said Blanco, absently stroking an Applebee's pen while gazing reflectively into the distance. "Working in a busy restaurant can be a high-pressure experience. We are a melting pot of diverse personalities, working under often stressful circumstances. You never know how someone is going to react.
"I learned their likes and dislikes, and what motivated them to the point that they'd willingly give me that something extra...that, whatever it is that comes out at that moment of truth when they've reached the point of maximum heightened activity. Is it hot in here?"
Not that her employees are complaining. Several suggested to the corporate office that Blanco's philosophy be adopted company-wide, and because of those suggestions two senior corporate managers plan a visit to observe, and possibly make recommendations, later this month.
"It's great timing," said Larry Ward, who was brought over by Blanco after working with her at another restaurant. "I think most of us are up for review right around the time those big-wigs are supposed to be here. They get to see hands-on what gives us such a strong unit. Sure, we go against almost every modern axiom pertaining to manager/employee relations, but she took the single most important principle -- keeping your employees happy -- and she does it better than anyone else could ever dream."
Said Ward, "While everyone else is looking outside the box, we're all looking inside hers."
After over 12 years as a waiter and bartender, Dennis Rymarz walked completely away from the business and launched Don't Tip the Waiter, a one-of-a-kind satirical publication that reports fictional news and events from the restaurant industry.
Initially intended specifically for servers and bartenders, the publication is now read by a rapidly growing audience that includes just about anyone who goes out to eat.
Don't Tip the Waiter is distributed free-of-charge to bars and restaurants in the Detroit area, and can be read on line at http://donttipthewaiter.com


One of the great benefits of belonging to a health... Read More
Don't you just love getting a little something extra? Sure... Read More
Space exploration came a long way since I was the... Read More
Here, for your barfing pleasure, are the top ten worst... Read More
He huffed and he puffed and he blew the house... Read More
Tired of the same ol', same ol' when it come... Read More
Are we starting to see the Housing Bubble Burst in... Read More
As the cloning debate of humankind continues we find ourselves... Read More
Just recently my ex-husband stopped in to visit during his... Read More
With her Jamaican accent Miss Cleo, a self proclaimed psychic... Read More
This article was prompted by something I heard (second hand)... Read More
We all want attention. As children we crave the attention... Read More
If you are a citizen of UK or Australia, you... Read More
This morning I decided to find myself. I originally looked... Read More
Thanks to teen movies, many people have this stereotypical idea... Read More
Hey, Poor Rix: What do you think about school food?... Read More
Looking for a lighthearted and fun way to remove the... Read More
Today, Norm Goldman, Editor of Sketchandtravel & Bookpleasures is delighted... Read More
"Education is worth a whole lot. Just think - with... Read More
I will start this by saying that yes, I did... Read More
This column is long overdue. To put it in library... Read More
Jimmy Jenkins Jr. is not an adventurer, traveler, or pioneer.... Read More
Have you ever heard that saying, "The show must go... Read More
Put Active RFID Satellite Tags in SpongeBobsSpongeBob has been in... Read More
There are many ways to be original these days. But... Read More
Today, Norm Goldman, Editor of Sketchandtravel & Bookpleasures is delighted... Read More
If you are a citizen of UK or Australia, you... Read More
Banish Loans ForeverIf ordinary, hard-working, people ran the bank... the... Read More
Do you believe in the power of your convictions?It's time... Read More
I won't lie: there are a lot of things I... Read More
Space exploration came a long way since I was the... Read More
He huffed and he puffed and he blew the house... Read More
Take time to laugh at yourself and the ridiculous in... Read More
LibraHit TV show 'The X Factor' is back on our... Read More
Despite my diplomas that allowed me to teach in state... Read More
My dad's lab was a mess, but then it was... Read More
IF, An Online Internet Marketing PoemIf before you have turned... Read More
Lawyer JokesQ: How does a pregnant woman know she is... Read More
A welding helmet is a safety device worn for protection... Read More
"Education is worth a whole lot. Just think - with... Read More
I love animals but cats are my favorites. There's just... Read More
While many restaurant workers worry and sweat in anticipation of... Read More
We all know the Internet is a great tool for... Read More
We... Read More
Humans think much like monkeys and other primates, not much... Read More
Thanks to teen movies, many people have this stereotypical idea... Read More
Don't you just love getting a little something extra? Sure... Read More
This article was prompted by something I heard (second hand)... Read More
A couple of days ago I had to go to... Read More
Saturday morning. I went, in the early morning, to the... Read More
Humor & Entertainment |