Difficult Staff - It Pays To Get To Know Them Better

It's very easy for a business owner or manager to fall into the trap of condemning one of their team as a no-hoper or a problem child.

It may turn out that this person shouldn't be on your team however as Abraham Lincoln once said about someone he had a problem with - "I don't think I like that man, I must get to know him better."

Of course, we're not just talking about difficult members of your team; we're talking about all of them and how important it is to understand them as individuals. It's important because it's important to them.

As Dr Phillip C McGraw says in his book - Life Strategies - "The number one need among all people is acceptance." Your team want to know that you accept them from a work point of view but they also want you to accept them just for who they are.

Find out as much as you can about your team; their background, where they're from, families, pets hobbies, sports and their views on the world. Find out their philosophies and faiths; how they think and how they feel. Just think about it like any other relationship - what do you want to know about this person?

Now I'm not suggesting you sit around all day gazing into each others eyes or spend half the night on the phone. I'm suggesting you do this over time and slowly but surely, build up your understanding of this person. I also know that you're starting to get a bit nervous about this and might think its prying.

You might also be thinking that your team members won't want you to get to know them that well. Well let me reassure you - most of them will if it's done discretely. Almost everyone wants to know that someone is genuinely and positively interested in them. They may not always give that impression by their demeanour but trust me - they want to know you care; they want acceptance from you. If they know you care about them, then your relationship will be much more productive.

Discover how you can generate more business by motivating your team! Alan Fairweather is the author of "How to get More Sales by Motivating Your Team" This book is packed with practical things you can do to get the best out of your people. Visit http://www.howtogetmoresales.com

Top Korean Bank Taps Teradata for Customer Relationship Management
MarketWatch - 8 hours ago
"SCFB is a leader in customer relationship management and the first bank in South Korea to utilize a full customer-focused marketing approach. ...

The Associated Press
Statement by Press Secretary Dana Perino
MarketWatch - 9 hours ago
The President's action authorizes the Department of Homeland Security, Federal Emergency Management Agency (FEMA), to coordinate all disaster relief efforts ...
FEMA ramps down hotel aid as power returns Houma Courier
Gustav Victims Urged To Contact FEMA, Register For Disaster Aid WDSU
Statement by Press Secretary Dana Perino PR-Inside.com (Pressemitteilung)
The Associated Press - Houston Chronicleall 425 news articles

Telecommuting means change in management style
San Francisco Chronicle,  USA - 23 hours ago
And some owners are discovering that allowing employees to telecommute can require a different management style, and some basic trust. ...

A giant leap for mobile customer management as Business Logic ...
Al-Bawaba, Jordan - 2 hours ago
By integrating its powerful InTeleStage Campaign Suite with Oracle’s Siebel Customer Relationship Management (CRM) software, Business Logic Systems is ...

Washington Post
NEW YORK, Sept 06, 2008 /PRNewswire via COMTEX/ -- Pershing Square ...
MarketWatch - Sep 6, 2008
September 5, 2008 The Honorable Henry M. Paulson, Jr. Secretary United States Department of the Treasury 1500 Pennsylvania Avenue, NW Washington, ...
Video: Feds Take Over Mortgage Giants AssociatedPress
FIRST WE SAVE--THEN WE DECIDE WHAT IT IS WE HAVE SAVED OpEdNews
Serious negatives in Fannie Mae/Freddie Mac bail-out Money Management
Forbes - Wall Street Journal Blogsall 5,667 news articles

Management techniques we use at work also can help keep the family ...
Seattle Post Intelligencer - 10 minutes ago
They're all good management concepts for keeping businesses running smoothly. But can they help get the laundry done and put dinner on the table? ...

Management enters divine domain
Times of India, India - 5 hours ago
AHMEDABAD: Spiritual leaders spouting cool management jargon at discourses is obsolete. With temples mushrooming across the country, and their coffers ...

Waste Management bidding for parent of local No. 2, Saguaro
Arizona Daily Star, AZ - 11 hours ago
Houston-based Waste Management Inc. wants to buy Fort Lauderdale, Fla.-based Republic Services Inc., parent company of local trash hauler Saguaro ...
New Trash Collection Company May Come To Putnam County WOWK
all 7 news articles

CTV.ca
Shelter is battered...Haiti sees setback...Under new management ...
KXMC, ND - 8 hours ago
AP NASSAU, Bahamas (AP) On an island in the Bahamas, dozens of people who took shelter in a church from Hurricane Ike have been listening to the wind ...
Video: Returning Storm Evacuees Face Hurricane Ike AssociatedPress
Eyewitness: Waiting for Ike BBC News
Tropical storm watch issued Cay Compass
Anguilla LNT - CNN Internationalall 4,198 news articles

SilkRoad technology Expands Global Footprint in Asia Pacific ...
MarketWatch - 4 hours ago
He brings a deep knowledge of enterprise software with experience in the HR/Talent Management Software space gained during his time at Vurv as the ...

Wind Chimes and more...

Windchimes for great gifts!

Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing