Look Good on Voice Mail

Your use of voice mail tells others a lot about you. Here's how to make a good impression.

1) Present a Positive Image

Your outgoing voice mail message should be simple, positive, and professional. State your name and company followed by concise directions. You may want to leave a daily message because it shows that you check your messages and tells callers what to expect. For example, "Welcome to Steve Kaye's voice mail at Personal Quality. Today is Monday and I will be out, helping a client improve profits. Please leave a message and I'll return your call tomorrow." This message lasts nine seconds.

Make sure that your outgoing message is unencumbered by music (turn off the radio), rustling papers (sit still), and background noise (close the door). These sounds make it make it difficult for callers to understand your message. Similarly, avoid gimmicks such as singing, reading poetry, or citing long lists of credentials. These appear unprofessional.

2) Practice Professional Courtesy

Some people use voice mail to screen calls. Although this may control interruptions, it becomes rude if you never respond to the messages. Those messages are very important to the people who left them. That's why they called.

Set aside a time each day to return calls. If the messages were left by people whom you do not want to talk to, have an assistant return the calls. Or call back when the other person will be away from the phone and leave a message. The brief moment that you spend on a return message helps the caller continue business and frees you from receiving additional unwanted calls. For example it takes eight seconds to say, "Hi, Chris. This is Steve Kaye responding to the message you left today. Please remove my name from your call list. I have no interest in cryogenic ant farms."

- - - - - - - -

IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to be more effective. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas. Sign up for his free newsletter at http://www.stevekaye.com

In The News:
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/Davidson-Kempner-Capital-Management-LLC/story.aspx%3Fguid%3D%257B40F79488-216F-46AB-A055-736C9AD087FD%257Dcid=1272678592ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHXEDVgPmUc7PcXG1Vy5o8Mucm8CgDavidson Kempner Capital bManagement/b LLC Files Preliminary Consent b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr14 hours ago/nobr/fontbrfont size=-1NEW YORK, Nov 20, 2008 (BUSINESS WIRE) -- Davidson Kempner Capital bManagement/b LLC today reported that it has filed with the Securities and Exchange b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.istockanalyst.com/article/viewiStockNews%2Barticleid_2819821.htmlcid=1272678592ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNFt9bxEJvwP7ZcNh6Fx3g76F5jV-wDavidson Kempner Capital bManagement/b LLC Files Preliminary Consent b.../b/a font size=-1 color=#6f6f6fnobristockAnalyst.com (press release)/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.editorandpublisher.com/eandp/news/article_display.jsp%3Fvnu_content_id%3D1003895449cid=1272678592ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHuO88d7uEcjqKS8-081U2Kko9CuAHedge Fund Launches Proxy Fight To Oust Sun-Times Media Group b.../b/a font size=-1 color=#6f6f6fnobrEditor Publisher/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1272678592hl=ennobrall 10 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serifa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.google.com/hostednews/afp/article/ALeqM5iCDFEd0OrN_cVyirNTaWsg5x0I1wcid=1272651983ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEMlM1O25G21SOBpijIR_ZIUK_E3Qimg src=http://news.google.com/news?imgefp=9g8V26ST5pUJimgurl=www.google.com/hostednews/afp/media/ALeqM5jfLoNreK7DgY3zY1Q5qGkDouJRRA width=80 height=50 alt= border=1brfont size=-2AFP/font/a/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.bloomberg.com/apps/news%3Fpid%3D20601213%26sid%3DaMmOcNTi6tfY%26refer%3Dhomecid=1272651983ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEahZAaXiia2iDAYO1lFMBnzjFF-gTreasury to Buy Reserve Government Fund#39;s Holdings (Update3)/abrfont size=-1font color=#6f6f6fBloombergnbsp;-/font nobr1 hour ago/nobr/fontbrfont size=-13, according to statements today by the department and New York- based Reserve bManagement/b Corp., the fund#39;s owner. Shareholders can expect their money by b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.nytimes.com/2008/11/21/business/21money.html%3Fref%3Dbusinesscid=1272651983ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNGzwKSi0EBB-6oQT08lFCQ1QGVXOwTreasury to Support a Frozen Money Fund/a font size=-1 color=#6f6f6fnobrNew York Times/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.google.com/hostednews/ap/article/ALeqM5hWFajXkw-AjaYl4wI-1q90XdftzAD94ISTA01cid=1272651983ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHldpPK1D6_Qo3elB6m0OGwOza_AgTreasury to backstop mutual fund/a font size=-1 color=#6f6f6fnobrThe Associated Press/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/Reserve-US-Government-Fund-Enters/story.aspx%3Fguid%3D%257B115A6445-4F91-4D08-8053-B9EA9B88D3F2%257Dcid=1272651983ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHfz-SyzeqsoC9jS7sSFnB1TSyGigReserve US Government Fund Enters into Agreement with the US Treasury/a font size=-1 color=#6f6f6fnobrMarketWatch/nobr/font/fontbrfont size=-1 class=pa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.reuters.com/article/marketsNews/idUSN2042754620081120cid=1272651983ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNG2lDfS116Yos4TOE1i7bLOPw9oPAnobrReuters/nobr/anbsp;- a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.google.com/hostednews/afp/article/ALeqM5iCDFEd0OrN_cVyirNTaWsg5x0I1wcid=1272651983ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEMlM1O25G21SOBpijIR_ZIUK_E3QnobrAFP/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1272651983hl=ennobrall 96 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.newsday.com/business/ny-bzstev215936010nov21,0,1714159.storycid=1272352880ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEaYD8X83OSVtJN5szKcwDUDbmwYQSteve amp; Barry#39;s again files for bankruptcy/abrfont size=-1font color=#6f6f6fNewsday,nbsp;NYnbsp;-/font nobr3 hours ago/nobr/fontbrfont size=-1The process is a familiar one for the apparel chain, which was purchased out of bankruptcy at the end of August by investment firms Bay Harbour bManagement/b b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.bizjournals.com/sanfrancisco/stories/2008/11/17/daily78.htmlcid=1272352880ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNGTEO82zqBKcT6NuQDsp5CU4Zjt_QReport: Steve amp; Barry#39;s to liquidate/a font size=-1 color=#6f6f6fnobrBizjournals.com/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.reuters.com/article/bondsNews/idUSN2039370020081120cid=1272352880ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNGTehjKShXDIHMarond59wwyESl9wUPDATE 1-Steve amp; Barry#39;s stores to be liquidated/a font size=-1 color=#6f6f6fnobrReuters/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.google.com/hostednews/ap/article/ALeqM5gupvxz7QZKjJEIe-BbcnGr197ZRwD94IS09O0cid=1272352880ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEOKZ2U55PNqw4t5FkvQHE-YAvm7wSteve amp; Barry#39;s to begin liquidating stores/a font size=-1 color=#6f6f6fnobrThe Associated Press/nobr/font/fontbrfont size=-1 class=pa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.freep.com/article/20081120/BUSINESS07/81120051cid=1272352880ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNGHGS2rE6wanyP1siD1LUFFOGK1_wnobrDetroit Free Press/nobr/anbsp;- a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.bizjournals.com/columbus/stories/2008/11/17/daily32.htmlcid=1272352880ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNG58IPDJUwDA9pppruk2gEPoojO4QnobrBizjournals.com/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1272352880hl=ennobrall 196 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/First-TrustFour-Corners-Senior-Floating/story.aspx%3Fguid%3D%257B074EF71A-7A80-4574-9DC4-F985021C718A%257Dcid=1272711101ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEkzv6AccTzmuk70ZprTrn9Va2UUgFirst Trust/Four Corners Senior Floating Rate Income Fund II b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr11 hours ago/nobr/fontbrfont size=-1The Fund is a diversified, closed-end bmanagement/b investment company. The Fund#39;s primary investment objective is to seek a high level of current income. b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/CORRECTING-REPLACING-First-Trust-Strategic/story.aspx%3Fguid%3D%257BB0E16BC8-2317-405B-9A77-3EEFFC10204E%257Dcid=1272711101ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHzbmE0LShWfQ79lp5k2N_zxqnf2ACORRECTING and REPLACING First Trust Strategic High Income Fund II b.../b/a font size=-1 color=#6f6f6fnobrMarketWatch/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/Claymore-Exchange-Traded-Funds-Declare/story.aspx%3Fguid%3D%257BDA0C09C5-3BCA-4DA6-9431-EB0C56D96C0E%257Dcid=1272711101ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNGzNEMGIGNEiqG8pHw45Xnm9s_KzAClaymore Exchange-Traded Funds Declare Monthly Distributions/a font size=-1 color=#6f6f6fnobrMarketWatch/nobr/font/fontbrfont class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1272711101hl=ennobrall 79 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serifa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.dailybusinessreview.com/news.html%3Fnews_id%3D51847cid=1272587250ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHYo7R5yBoLc-EyXWSYzdbnOEkkFQimg src=http://news.google.com/news?imgefp=GOVjND7fMc4Jimgurl=www.dailybusinessreview.com/images/news_photos/51847/U.S.-Sugar.jpg width=77 height=80 alt= border=1brfont size=-2Miami Daily Business Review/font/a/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/US-Sugar-Corp-Statement-Regarding/story.aspx%3Fguid%3D%257B1DCBC6BB-8C94-48BC-9CAA-CC1C4C51091E%257Dcid=1272587250ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNE1u-NxNTPEKTofRQhfU300A1HFZgUS Sugar Corp. Statement Regarding The Lawrence Group/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr13 hours ago/nobr/fontbrfont size=-1As would be the case with any such proposal, our Board of Directors will carefully review it with its professional advisors and the Company#39;s bmanagement/b b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.bizjournals.com/nashville/stories/2008/11/17/daily33.htmlcid=1272587250ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEo41n4Pf-HoPDFJ1tMByyvd9j6TgNashville firm wants to purchase US Sugar land/a font size=-1 color=#6f6f6fnobrBizjournals.com/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.bloomberg.com/apps/news%3Fpid%3D20601103%26sid%3Da_9cL8__LcgI%26refer%3Duscid=1272587250ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNFqY1zSR5dMC-_rmdbc3ba_LvCcpgFlorida Gets a Rival in Effort to Buy Everglades Land (Update2)/a font size=-1 color=#6f6f6fnobrBloomberg/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.nytimes.com/2008/11/21/us/21brfs-NEWOFFERFORU_BRF.htmlcid=1272587250ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHyiKEVj8RqJZy4wl5QcQ9C2ELN9gNational Briefing | South Florida: New Offer for US Sugar Land/a font size=-1 color=#6f6f6fnobrNew York Times/nobr/font/fontbrfont size=-1 class=pa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.tampabay.com/SearchForwardServlet.do%3FarticleId%3D910684cid=1272587250ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNGnzf3Zqb8sApADY1W6gHQh0IkWdgnobrTampabay.com/nobr/anbsp;- a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.miamiherald.com/business/breaking-news/story/780328.htmlcid=1272587250ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNFdCP9HsNfr6SXDEXHo20RPdOjkRQnobrMiamiHerald.com/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1272587250hl=ennobrall 142 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/Enterprise-Management-Associates-Announces-IT/story.aspx%3Fguid%3D%257BB8C54E3E-4DA7-4A0F-942A-021351919518%257Dcid=1272625931ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNEGzo9Ii5wJo0TNBJoDP1kvqCHHzwEnterprise bManagement/b Associates Announces IT bManagement/b Webinars b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr18 hours ago/nobr/fontbrfont size=-1The ITIL v3 notion of a Configuration bManagement/b System (CMS) assumes a more federated approach to evolving CMDBs. To be sure, the federated model allows b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/G5-Financial-Group-Joins-Geneos/story.aspx%3Fguid%3D%257B7F4523D8-8355-4DC1-90AD-A065FE8CA3A6%257Dcid=1272603923ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNFIjTH0_R4pvOuV_WhfV7k7PzwXmwG5 Financial Group Joins Geneos Wealth bManagement/b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr19 hours ago/nobr/fontbrfont size=-1The firm#39;s 260 high-quality advisors around the nation represent $7 billion in client assets under bmanagement/b. Geneos advisors offer a complete array of b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/Healthplace-America-Delivers-First-Only/story.aspx%3Fguid%3D%257B4C5F8B4D-E99C-46A1-84ED-64BD60576014%257Dcid=1272629501ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNE1a9QV4J_nWnelYVyDFxhaaeqw4wHealthplace America Delivers the First and Only Surgery Benefit b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr17 hours ago/nobr/fontbrfont size=-1Healthplace America#39;s flagship product, the Healthplace Benefit(TM), is the first and only comprehensive Surgery Benefit bManagement/b solution that delivers b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/FirstMerit-Executive-Management-Presents-Financial/story.aspx%3Fguid%3D%257BC9A2484E-24D9-46B5-9397-65BFF928A674%257Dcid=1272678646ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNHDsvRLgStGByaFFDjSsYLjMrNk3QFirstMerit Executive bManagement/b Presents to Financial Analyst b.../b/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr14 hours ago/nobr/fontbrfont size=-1b.../b chairman and CEO, and members of the FirstMerit Corporation (FMER: , , ) executive bmanagement/b team will present to the analyst community on Thursday, b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.marketwatch.com/news/story/New-Enterprise-Key-Management-Solutionto/story.aspx%3Fguid%3D%257B27580ACC-5086-4D44-8914-155A3910D613%257Dcid=1272616199ei=16YmSbqQBYLg6AP1ndlIusg=AFQjCNGX2AJJzhdD8CVDEV8dUyGzL4rScgNew Enterprise Key bManagement/b Solutionto Hit Market in Early 2009/abrfont size=-1font color=#6f6f6fMarketWatchnbsp;-/font nobr18 hours ago/nobr/fontbrfont size=-1This new symmetric key bmanagement/b solution will provide Enterprise customers, VARs, and ISVs an affordable solution for symmetric encryption key bmanagement/b, b.../b/font/div/font/td/tr/table
management - Google News

Terrible Meetings - Ten Ways to Spot Them!

Sometimes, better than giving advice about how to run things... Read More

Multiple Channels, Multiple Times

I've just been reading about the frustrations of a Human... Read More

Optimizing Your Cash Flow With Proper Accounts Receivable Management

Businesses miss on growth opportunities and even close their doors... Read More

Meetings: Don?t Just Show Up, Stand Out and Shine

Meetings, whether they're regularly scheduled routines in your company or... Read More

Improve Operations by Restructuring

Transitioning from Vertical Hierarchies to Decentralized / Flatter OrganizationsThe need... Read More

Increasing Employee Retention Through Employee Engagement

You've seen it happen many times. An organization that provides... Read More

Character: Is It Necessary In Leadership? (Part Two)

In the first part of this two part article, I... Read More

10 Fundamentals for Effective Meeting

Here are ten fundamental concepts that characterize an effective meeting.Definition:... Read More

How to Dodge Distribution Difficulties

It happened again. I ran into an old friend while... Read More

Avoid These Seven Deadly Dangers Of Outsourcing

Here are seven dangers of outsourcing your software development. They... Read More

Create Your Dashboard for Success

Driving down the road our eyes frequently scan the vital... Read More

The Power of Positive Communication

Communication is the key to your success at work, at... Read More

Innovation Management - idea selection and valuation issues

Innovation is different and distinct from creativity in that it... Read More

Controlling Your Cash Flow

IntroductionAre you looking for a way to gain control of... Read More

Innovation Management ? does the idea fit with the firm?

Creativity can be defined as problem identification and idea generation... Read More

Plan for Business Success - 6 Reasons to Succession Plan

Succession Planning provides many valuable assets to your business. Yet... Read More

Hire The Person, Not The Resume

"? [get] the right people on the bus, the right... Read More

Crisis Management Tips

The term crisis management has different connotations. In this article,... Read More

Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance

If you have ever worked within a large organisation then... Read More

Employees Commit Corporate Fraud

Imagine the following scenario; Ten years ago you decided to... Read More

Online Business Peace of Mind

Is your online business disaster-proof? Online businesses face a unique... Read More

Developing Your Management Style

One thing a lot of us don't do in sales... Read More

Delegation - The Basic Steps To Reducing Your Workload And Creating A Successful Team

If you have a task greater than you can handle... Read More

Driving of work trucks

Each time you or one of your work crews cruises... Read More

Building Shareholder Value Through Your People

Increasing shareholder value is the most important driver for organisations... Read More