Steps in Using the Critical Incident Technique

STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:

1) The incident. Read, review, or assume roles. Begin the investigation of the incident situation.

2) Fact-Finding. Collecting the details of the incident occurs in the small group discussions where the participants determine what they know about the situation and what else they need to know before making a decision. They decide what questions to ask the instructor.

3) The issue. When the groups have all the facts needed to decide the case, they should identify what they consider to be its central issues.

4) The Decision. Each trainee or group writes a decision on the incident and cites the central issues identified. The group members state how they would like to see the situation handled and why. Individuals or groups with varying responses to the same situation may be allowed to debate their rationale for the decision.

5) The Evaluation (the most important stage). In large groups the instructor guides the groups to focus on broader issues of the incident to analyze potential solutions to determine if the alternative courses of action will cause more trouble and to determine if the root causes are still present in the situation. Evaluate the exercise by centering on WHAT WAS LEARNED BY THE EXERCISE AS A DEMONSTRATION OF THE CRITICAL INCIDENT TECHNIQUE, not on who has the best decision to the incident itself.

Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium

CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

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table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.fool.com/investing/general/2008/10/10/5-star-stocks-poised-to-pop-brookfield-asset-manag.aspxcid=1255527555ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNHi230jx1a_gLN_72uWjqFcDM2Ztg5-Star Stocks Poised to Pop: Brookfield Asset bManagement/b/abrfont size=-1font color=#6f6f6fMotley Foolnbsp;-/font nobrOct 10, 2008/nobr/fontbrfont size=-1You just don#39;t get too many opportunities to invest in a bmanagement/b team like this at a reasonable price. This company controls a vast portfolio of quality, b.../b/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.nytimes.com/2008/10/11/us/11brfs-TRAFFICKERSH_BRF.html%3Fref%3Duscid=1256222931ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNGoM3kmKHfr1eDqN7QNy2KGAgKliQNevada: Traffickers Hold Biologists/abrfont size=-1font color=#6f6f6fNew York Times,nbsp;United Statesnbsp;-/font nobr23 hours ago/nobr/fontbrfont size=-1By AP Three federal biologists conducting research for the Bureau of Land bManagement/b were held at gunpoint by suspected members of a Mexican drug cartel b.../b/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.lasvegassun.com/news/2008/oct/10/drug-cartels-hidden-nevada-pot-farm-seized-destroy/cid=1256222931ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNEAXe_R5cpKijzTZZjCef0zB_DG7wDrug cartel’s hidden Nevada pot farm seized/a font size=-1 color=#6f6f6fnobrLas Vegas Sun/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://ap.google.com/article/ALeqM5jD5uteLdL_osfQlOtpv0YON7iiKAD93NU6NG0cid=1256222931ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNFaqTnX0u3D5ydKiSYjNBZEfDyULQ3 BLM workers held at gunpoint at Nev. pot patch/a font size=-1 color=#6f6f6fnobrThe Associated Press/nobr/font/fontbrfont size=-1a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.lvrj.com/news/breaking_news/30813804.htmlcid=1256222931ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNEfprQ0JBjz24nM80o5-UPWYW5dxABiologists who find pot garden held at gunpoint/a font size=-1 color=#6f6f6fnobrLas Vegas Review - Journal/nobr/font/fontbrfont size=-1 class=pa href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.ktvn.com/Global/story.asp%3FS%3D9160740cid=1256222931ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNFF9m3nJHh1lWGROPG-pMPL_krnmwnobrKTVN/nobr/anbsp;- a href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.mesquitelocalnews.com/viewnews.php%3Fnewsid%3D1063%26id%3D11cid=1256222931ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNGu4UBbw1OS52oCZGC59zA8XZIC1AnobrMesquite Local News/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1256222931hl=ennobrall 151 news articles/nobr/a/font/div/font/td/tr/table
table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://www.citywebshopper.net/articles/includes/redirect.php?url=http://www.pcworld.com/businesscenter/article/152156/vendors_cops_profs_team_to_study_cybercrime.htmlcid=1256606413ei=C2nxSNW_Jqjs6gPxie24Bwusg=AFQjCNF7zAIqL2TDUgd61vt_CcwSzuj4QwVendors, Cops, Profs Team to Study Cybercrime/abrfont size=-1font color=#6f6f6fPC Worldnbsp;-/font nobr5 hours ago/nobr/fontbrfont size=-1The Center for Applied Identity bManagement/b Research (CAIMR) will study those issues and focus on developing real-world tools and best-practices b.../b/font/div/font/td/tr/table
management - Google News


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