|
|
|
|
|
|
|
|
|
|
|
Technology, some people fear it, some resist it, and others embrace it. As a small business owner, it could be the best thing that ever happened to your company. With the technology available today, small businesses are increasingly leveling the playing field between themselves and big companies. With toll free virtual PBX (Private Branch Exchange) telephone systems, small businesses are combining today's technology with traditional customer service to take their business to the next level.
It used to be that only Fortune 500 companies with thousands of employees and 10- story office buildings could afford and maintain a traditional PBX telephone system. Now, with toll free virtual PBX services, anyone with a telephone can reap the benefits of this powerful communications tool. A virtual PBX has all the advantages of a traditional PBX and more without the hassle, hardware, and expense.
A virtual PBX allows small businesses to:
Project a Professional, More Established Company Image
Right or wrong, consumers assume a company with a toll free number is a more established and secure company. When a toll free number is attached to a virtual PBX with an automated attendant, that powerful image is perpetuated. An automated attendant will answer all incoming calls with the same professional and courteous message every time, day or night. Professional greetings can be recorded by the business owner themselves, or even by a voice talent, and customized for the needs of the business. It doesn't matter if the business is operated out of a home office or the Oval Office. The caller hears a professional greeting each and every time they call.
Unified Voice and Messaging System
With a toll free virtual PBX system, small businesses only need one telephone number. This number can be an office phone, cell phone, fax, and pager all in one. Gone are the days of having to put 3 or 4 different numbers on business cards. Now the virtual PBX toll free number replaces them all. When a call comes in to the toll free number, it can be routed to any local number. It can even be programmed to route to different numbers at different times of the day or even different days of the week. A call never has to be missed again. That kind of flexibility is unheard of with a traditional toll free number or a hardwired PBX. If the call is not answered, or is sent to voicemail, the virtual PBX system can even send out a page to let the user know that there is a message waiting for them. The toll free number also acts as the fax number. When a fax is sent, the system recognizes it as a fax and can store it in the fax mailbox for later retrieval, forward the faxed document to a local fax machine, or even send the fax to an email address as an attachment. The unified messaging feature unchains small business owners from the home or small office and allows them the flexibility to get out and build their business while still being available to their customers.
Powerful Automation
No matter how efficient a small or home-based business is, they simply cannot be available to their customers all the time - unless they have a toll free virtual PBX system. If a caller has questions they want the answers now. If they don't get those answers when they call, chances are they'll look some place else. Making sure information is available, even when a live person isn't, can be the difference between someone becoming a customer or moving on to the competition. A toll free virtual PBX allows the storage of an unlimited amount of information for callers to retrieve 24 hours a day, 7 days a week. Menus broken down into what kinds of information a caller might need, make it easy for them to navigate the system and get what they are looking for. Faxes can even be attached so the caller can request an automated fax back. For a business that needs to pre-qualify their callers, or would just like to get some information about them, can take advantage of question and answer voice mailboxes. A set of pre-recorded questions can be asked of the caller and the voice responses then saved in the system and emailed as a sound file. These automated processes not only save time, but they also make sure callers can get the information they need when no one is available.
Web Based System Access
A toll free virtual PBX is just that, virtual. What that means for a small business owner is that one, there is no hardware to maintain or software to buy, and two, that they can access their system from anywhere they can get online. Online system access is one of the most popular features of a virtual PBX system. Web-based system access allows users to check their voice and fax messages over the internet or have the messages delivered directly to an email address. Of course, messages can still be checked from any touch-tone phone, anywhere.
A small business owner has administrative access to check the call logs of all incoming calls to their toll free number and use the call capture feature to not only capture the phone number of the person calling, but also their name and address. It also allows a user to run reports based on different criteria chosen. For example, reports could be run to show when the busiest time of the week is for customer service or if the call volume increased after a specific ad campaign was released. The applications are endless.
With all these powerful features, and most times more, it's amazing that toll free virtual PBX systems can be found at a reasonable price. Most systems offered are between $9.95 and $29.95 depending on the capabilities and size of the system. Many will offer a varying number of voice mail boxes, features, and minute plans. A good toll free virtual PBX service provider can also customize systems if needed.
Technology is ever changing in today's fast paced world. Small business owners will either have to embrace it or risk being left behind.
Brandi Cummings is the Director of Marketing for Telecentrex, a leading provider of toll free virtual pbx services. To see how a virtual pbx service applies to your business click here or visit http://www.freedom800.com.
Camera cell phone by Sprint ? offer with a service... Read More
Whether using the telephone for business or personal use, using... Read More
We have become a society that demands the most technologically... Read More
Once considered a teenage fad, text messaging popularity in the... Read More
Cellular phones are in schools, banks, malls, and homes across... Read More
Like millions of others, you may be the victim of... Read More
Everywhere you turn around, you see someone talking on a... Read More
Companies have spent BIG dollars for the telephone equipment that... Read More
Well let's be honest some people just don't bother doing... Read More
The newest technology is incredible and getting better. The newest... Read More
Phone and voice mail systems can be pretty costly, even... Read More
It's time you know what the latest technological gadget is.... Read More
Just about every leading mobile phone provider now offers some... Read More
If you look around at any given time in public,... Read More
How a business presents itself to its customers has to... Read More
Until recently, when you thought of ringtones, you usually thought... Read More
Get set to be greeted by the Russians, with a... Read More
Cell phones have become a necessity for many people throughout... Read More
Smart phones are a combination of a cell phone and... Read More
Most Asian cellular carriers mulling over 3G have chalked out... Read More
Like old, dusty books on the shelves of public libraries,... Read More
1. What's the difference between analog and digital phones?Analog phones... Read More
There are certain things people just shouldn't do with cell... Read More
Choosing a cellular phone contract and choosing a cell phone... Read More
Cell phone accessories would include antennas, batteries, cases, faceplates, holsters,... Read More
While cell towers actually started being built in the late... Read More
Cellular phones and pagers are part of the "now" generation,... Read More
Bluetooth headsets make up one of the fastest wireless markets... Read More
Free cellular phone offers.You can definitely find a free cellular... Read More
Technology advances in cellular phone field.Cellular phone shoppers can find... Read More
There are literally hundreds of cell phones out there made... Read More
Each month, there are countless Americans who are faced with... Read More
Most Asian cellular carriers mulling over 3G have chalked out... Read More
Why Text?Text messaging is a quick way to stay in... Read More
In the old days (7-10 years ago) there were no... Read More
Ringtones, those digital sound bites that 'ring' through cell phones... Read More
When a person moves, they need to hook up utilities.... Read More
Most Americans have cell phone plans with contracts that call... Read More
Cellular phones are an amazing modern convenience, but it can... Read More
Cell phone accessories are a big business on the commodities'... Read More
Camera cell phone by Sprint ? offer with a service... Read More
It's a sad commentary on the way of the world... Read More
This is basically a system to locate the handheld when... Read More
1. Increase the life span of your cell phone and... Read More
... Read More
DECT stands for Digital Enhanced Cordless Telecommunications. Unlike analogue cordless... Read More
Busy entrepreneurs cannot be at their desk twenty four hours... Read More
Analogue is the process of taking an audio or video... Read More
Camera cell digital phone - description.Camera cell digital phone is... Read More
Cell Phones have become a part and parcel of everybody's... Read More
Mobile & Cell Phone |